Interacting with young people in real time
Use this pattern when interacting with young people in real time, for example online counselling.
You should:
- set expectations of response times up front
- give alternative options in case they need immediate support
Background information
To build trust you should provide information on who the young person is speaking to.
Sienna Stokes
Female, 32
Children’s Services Manager
Fostering and adoption – South East Region
Tone of voice
You should:
- make them feel unique and not part of a system
- be calm, helpful and positive
- allow them to personalise their experience
- provide clear and relevant signposts to services recommended by Barnardo’s
Would you like some tips on how you can cope with your situation?
Handling data
You should:
- make sure you are compliant with GDPR
- follow the guidance on Gathering information
You can record the conversation for staff and the young person to access.
View interacting with young people research on GitHub.